{"id":128,"date":"2022-07-25T20:59:17","date_gmt":"2022-07-25T20:59:17","guid":{"rendered":"http:\/\/vapourproductscanada.com\/?page_id=128"},"modified":"2022-10-03T16:06:09","modified_gmt":"2022-10-03T16:06:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/vapourproductscanada.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"128\" class=\"elementor elementor-128\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6946f2d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6946f2d\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00580b7\" data-id=\"00580b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2828be8 elementor-widget elementor-widget-heading\" data-id=\"2828be8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4844bb elementor-widget elementor-widget-accordion\" data-id=\"c4844bb\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.12.2 - 23-04-2023 *\/\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2061\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-2061\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Ai-je besoin d'une prise de courant sp\u00e9cifique?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2061\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2061\"><p><span style=\"font-weight: 400;\">Lorsque vous recevrez votre foyer, il sera livr\u00e9 avec un connecteur \u00e9lectrique correspondant \u00e0 votre situation g\u00e9ographique, ce qui signifie que vous n'aurez pas besoin de vous procurer un adaptateur sp\u00e9cial et que votre foyer sera pr\u00eat \u00e0 \u00eatre utilis\u00e9 imm\u00e9diatement. Le syst\u00e8me est \u00e9quip\u00e9 d'un adaptateur 100\/200V (50-60 Hz) - 24V. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2062\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-2062\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Is the AquaFire water vapour fireplace the most reliable and efficient fireplace available? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2062\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2062\"><p><span style=\"font-weight: 400;\">Yes, AquaFire is by far the most efficient fireplace on the market, leading the way into a green future in the hearth and decor industry. All parts all tested and warranted to the toughest standard.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2063\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-2063\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Comment l'installer \/ est-il livr\u00e9 pr\u00eat \u00e0 l'emploi?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2063\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2063\"><p><span style=\"font-weight: 400;\">Votre foyer VPC AFIRE est livr\u00e9e pr\u00eate \u00e0 l'emploi. Tout ce que vous avez \u00e0 faire, c'est de le d\u00e9placer de la bo\u00eete dans le bo\u00eetier d\u00e9coratif\/\u00e9l\u00e9ment mural que vous avez pr\u00e9par\u00e9 pour votre foyer et de connecter l'adaptateur <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2064\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-2064\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Quel entretien est n\u00e9cessaire? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2064\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2064\"><p><span style=\"font-weight: 400;\">Bien qu'un entretien minime soit n\u00e9cessaire, le facteur le plus d\u00e9terminant est la duret\u00e9 de l'eau que vous utilisez. Si vous utilisez de l'eau dure, cela r\u00e9duira la dur\u00e9e de vie de votre appareil et n\u00e9cessitera davantage d'entretien. Cependant, si vous avez besoin de pi\u00e8ces d\u00e9tach\u00e9es, il est tr\u00e8s facile de se les procurer directement aupr\u00e8s de votre fournisseur et de les changer facilement. Si vous ne faites pas fonctionner votre foyer pendant une semaine, vous devez le vidanger manuellement pour vous assurer qu'il n'y a pas d'eau stagnante et il est recommand\u00e9 de nettoyer de temps en temps le r\u00e9servoir et les \u00e9vents avec un chiffon doux. Votre appareil comporte \u00e9galement des filtres, des ventilateurs et des voyants lumineux. La dur\u00e9e de vie des filtres et des ventilateurs d\u00e9pend de l'environnement dans lequel votre foyer est utilis\u00e9 et les lumi\u00e8res LED sont \u00e9valu\u00e9s \u00e0 2500 heures. <\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2065\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-2065\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">Y a-t-il de la chaleur?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2065\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2065\"><p><span style=\"font-weight: 400;\">Les foyers \u00e0 vapeur d'eau VPC AFIRE sont des \u00e9l\u00e9ments de feu totalement exempts de chaleur. Cela signifie que vous pouvez avoir l'esprit tranquille en sachant que votre foyer peut \u00eatre install\u00e9 n'importe o\u00f9 sans craindre d'endommager votre maison et en prot\u00e9geant vos enfants de tout risque de br\u00fblure par un feu traditionnel rempli de chaleur.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need a specific power outlet?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">When you receive your fireplace it will come with an electrical connector for your geographical location meaning that you will not need to source a special adapter and your fireplace will be ready to use immediately. The system has a 100\\\/200V (50-60 Hz) &#8211; 24V adapter. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is the AquaFire water vapour fireplace the most reliable and efficient fireplace available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Yes, AquaFire is by far the most efficient fireplace on the market, leading the way into a green future in the hearth and decor industry. All parts all tested and warranted to the toughest standard.<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I install it \\\/ does it come ready to use?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">Your VPC AFIRE fireplace will come ready to use. All you have to do is move it from the box into the decorative case\\\/wall feature you have ready for your fireplace and connect the adapter. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What maintenance is required?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">While there is very minimal maintenance required, the biggest determining factor is how harsh the water you use is. If you use hard water this will shorten the lifespan of your unit requiring more maintenance. However, if you do need parts they are very easy to source directly from your supplier and are easily changed. If you do not run your fireplace for a week you should manually drain it to ensure stagnant water is not being used and cleaning the tank and vents with a soft cloth occasionally is recommended. There are also filters, fans and LED lights in your unit. The lifespan of the filters and fans depends on the surroundings your fireplace is being used in and the LED lights are rated to last 2500 hours. <\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Is there heat?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"font-weight: 400;\\\">VPC AFIRE water vapour fireplaces are completely heat-free fire features. This means you can rest easy knowing your fireplace can be installed anywhere without the fear of damage to your home and protecting your children from any chance of burns from a traditional heat-filled fire.<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbec311 elementor-widget elementor-widget-heading\" data-id=\"bbec311\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Besoin de plus d'informations?<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-466b234 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"466b234\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a href=\"https:\/\/vapourproductscanada.com\/fr\/faq\/\" class=\"elementor-button-link elementor-button elementor-size-sm\" role=\"button\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs Do I need a specific power outlet? When you receive your fireplace it will come with an electrical connector for your geographical location meaning that you will not need to source a special adapter and your fireplace will be ready to use immediately. The system has a 100\/200V (50-60 Hz) \u2013 24V adapter. Is [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Vapour Products Canada<\/title>\n<meta name=\"description\" content=\"Visit our list of frequently asked questions to find instant answers to all your needs. 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